FAQ - ALOHA Plant Based Protein

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Frequently asked questions

Product information, orders and shipping, autoship, and wholesale questions — answered. Our plant-based protein bars, powders and drinks are all organic, non-GMO and gluten-free.

Products & ingredients

Are your products certified Organic?+−

Yes. Every ALOHA protein bar, protein powder and protein drink in our core lineup is organic, and has been since day one. Our three Special Edition Hawai'i bars are the exception: The Kona Bar, The Pa'akai Bar and The Taro Bar are made in small batches with ingredients sourced directly from sustainable farms in Hawai'i, so they don't carry the USDA Organic seal, but they're held to the same ingredient standards as the rest of our range.

Are your products non-GMO?+−

ALOHA is non-GMO! All products are non-GMO project verified, and we have always been committed to keeping genetically modified ingredients out of our products.

Are ALOHA products Kosher?+−

Yes, ALOHA products are certified Kosher by the Orthodox Union, with the exception of our Peppermint White Chocolate protein bars, Cookies and Creme protein bars, and Protein Drinks which are certified OUD by the Orthodox Union due to the peppermint pieces and cookie pieces being processed on shared equipment with dairy. If you have any questions, please message us at Care@aloha.com!

Are ALOHA products gluten-free?+−

Yes. Every ALOHA product is gluten-free, and we test to prove it. The Certified Gluten Free standard allows under 20ppm; we hold ourselves to under 5ppm. Every finished product is independently tested after it's made, which is why we can label our products gluten free with confidence. Some of our facilities also run wheat on shared equipment, so our packaging carries the FDA allergen statement. All equipment is thoroughly cleaned and swabbed between production runs.

Are ALOHA products nut-free?+−

ALOHA products are not nut free! Nuts are a valuable source of plant protein and healthy fats across our product collections. ALOHA protein bars may contain peanuts and/or tree nuts. ALOHA protein powders and protein drinks contain coconut, which the FDA reclassified in January 2025 and no longer considers a tree nut, though we know some people may prefer to avoid it . Please check each product page for full nutritional and allergen details.

Are ALOHA bars tested for heavy metals?+−

We carefully test each product using an independent 3rd party provider - testing for lead, cadmium, mercury, and arsenic. The FDA requires strict testing of foods for heavy metals; the levels of heavy metals in ALOHA products are among the lowest found in similar products on the market, much lower than government regulations require. The health of our products, community, and planet are of utmost importance to us.

Do any ALOHA products contain Erythritol, or any Sugar-Alcohol Sweetener?+−

No. ALOHA products never contain erythritol or any other sugar alcohol sweetener, including maltitol, xylitol and sorbitol. We don't use stevia, sucralose or aspartame either. The monk fruit we use contains no erythritol. Our sweetness comes from organic cane sugar, tapioca syrup and, in a few products, a touch of monk fruit.

Do you use seed oils in your products?+−

Some of our bars do contain sunflower seed oil. But unlike the "seed oils" that you are thinking of, we like to use expeller pressed high oleic sunflower oil compared to other oils as it contains both polyunsaturated and monounsaturated fatty acids. It's of the same family as avocado / olive oil, without those very specific taste notes. We strive to have both the tastiest and healthiest plant-based protein bars by using ingredients that are USDA organic, non-GMO, gluten-free, soy-free, dairy-free, stevia-free and sugar alcohol sweetener-free. Protein bar flavors that do not contain sunflower oil include Peanut Butter Cup, Peanut Butter Chocolate Chip, Almond Butter Cup, and Coconut Chocolate Almond among others.

What is the vegetable glycerin in your products made of?+−

Our organic vegetable glycerin comes from flax seed. All of our products are 100% soy-free.

Are ALOHA products vegan?+−

Yes! All ALOHA products are certified vegan, and labeled as such on each of our products.

Are ALOHA products safe for kids?+−

Yes! Plus ALOHA products pass the two key tests: parent-nutrition approval, and kid-taste approval. Snack on!

Where do you source your ingredients from?+−

Great nutrition and great taste go hand in hand, so we're particular about where our ingredients come from. Many ingredients are sourced in the United States, from organic farms and vendors certified for GMP (Good Manufacturing Practice). We look for high-standard certifications wherever we can get them: USDA Organic, Non-GMO Project Verified and Kosher. Some of our superfoods and spices, like monk fruit, come from the regions where they've always been grown.

Are ALOHA products safe to consume for pregnant or nursing mothers?+−

ALOHA products are made with thoughtful, natural ingredients that are shelf stable and safe to consume. However, if you have any potential concerns about consuming ALOHA products during or after your pregnancy, please consult a medical professional.

Where are your products made?+−

ALOHA protein bars are made in Colorado and California. Our protein powders are made in Georgia, and our plant-based protein drinks are made in New York state.

Is there potential for allergen cross-contamination?+−

ALOHA products are made in facilities that also handle common allergens, and all manufacturing equipment is thoroughly cleaned and swabbed between production runs under Good Manufacturing Practices. Our bar and powder packaging carries the statement: manufactured in a facility that also processes fish, milk, peanuts, sesame, soy, tree nuts and wheat. Protein drinks are made in a facility that also processes egg, milk, tree nuts and soy, with no peanuts in the building. Because we do not own our manufacturing plants we cannot promise a line has never run gluten, so every finished batch is third party tested to under 5ppm. That is why all ALOHA products are labeled gluten free.

Orders & shipping

Do you offer free shipping?+−

We offer free shipping for any order over $40. Shipping is $9.95 on orders under $40. Autoship subscriptions and members of our rewards program receive $4.95 shipping on orders under $40.

Can I make adjustments to my shipping address after an order has been placed?+−

You can edit your shipping address within one hour of placing your order. Please click "view your order" in your order confirmation email, then click "update address" under the shipping address on your order page. If your order was placed more than one hour ago, and the "update address" button is no longer available, please send us a message. We will do our best to help, but hope you understand that we are only able to make adjustments if our fulfillment center has not started processing your order.

I accidentally entered my address incorrectly. What now?+−

Please double-check all order details before submitting your order, as our fulfillment centers move quickly. We can usually edit or cancel your order within 1 hour of it being placed, as long as it has not been processed yet. Please contact Care@aloha.com for any address changes / issues.

Where does ALOHA ship?+−

ALOHA ships anywhere in the United States except Alaska. We also ship to Canada through our CAD store, with a select range of products. We're working to expand from there, so stay tuned.

When should I expect to receive my order?+−

Orders are processed within 1 to 2 business days. Standard shipping within the continental US usually takes 2 to 5 days. Orders to Hawai'i may take an extra day or two.

My ALOHA package was stolen. What now?+−

Please contact us directly at care@aloha.com with your order details and we will work with you to investigate the issue.

My package arrived damaged! What now?+−

Oh no! Please email us at care@aloha.com with your order number and photos of the damage and we’ll sort it out together.

My bars arrived melted. What do I do now?+−

We keep true to our food philosophy by never using artificial preservatives in our bars. Because of this, our organic chocolate can melt when exposed to high temperatures in transit. Fear not! Melted chocolate does not affect the taste or nutritional value of the bar. We recommend refrigerating your order for 30 minutes upon arrival during the summer months. Then, dig in!

Do you accept returns or refunds?+−

If you have placed an order accidentally or need to make an adjustment to your order, please contact us immediately at care@aloha.com and we will try to adjust to your needs. Unfortunately, once an order is shipped from our warehouse, we are unable to make adjustments or offer a refund. In order to maintain the integrity of our product and ensure the health and safety of our customers we do not re-use or resell anything once it has been shipped — due to this practice, we are not able to accept returns. Unfortunately we cannot provide refunds or replacements for orders placed through other retailers (e.g. Amazon, Shoprite, Kroger, etc.). For more information on refunds or replacements for orders placed through other retailers please contact the company from which you purchased. If you need assistance in finding that information, you can always contact us at care@aloha.com, and we’d be happy to help. Should you encounter any issues with your order please email us at care@aloha.com with your name, order number, lot code (we can help you find this!), and photos. We’d be happy to help.

Which forms of payment do you accept?+−

We accept all major credit and debit cards, as well as Shop Pay, PayPal, Google Pay, and Amazon Pay.

What is SavedBy Order Protection?+−

Checkout+ by SavedBy provides a complete satisfaction guarantee on your order. Add it at checkout and you're covered if your order arrives lost, damaged, stolen or melted, or if you simply don't love what you ordered. You'll get a quick replacement or refund, with 24/7 support.

Do you offer a Satisfaction Guarantee?+−

Yes! Select SavedBy Order Protection at checkout and shop with total peace of mind. Whether something goes wrong in transit or you're not in love with your order, you're fully covered. To get started, file a claim at savedby.io/file-a-claim.

Why does my order show a tax charge at checkout?+−

You may notice an "estimated taxes" section at checkout. Rest assured, this only applies to jurisdictions that require tax collection on food and grocery products. If your state has a grocery tax exemption, no tax will be applied and your order confirmation email will reflect your correct final total. If you notice a temporary hold on your bank or card statement, it will automatically update and clear within a few business days.

Autoship

How do I update autoship?+−

Log in to your ALOHA account to manage autoship from the main portal page. From there you can get your order now, skip it, change your next order date, and update your shipping or billing details. Click "add products" to add something new, use the + and - icons to change quantity, or click "more" to change your delivery date or cancel.

What are the autoship commitments?+−

There are none! That’s one of the many upsides of our autoship option. Curious about the others? (1) When you become an autoship member, you automatically save up to 25% off on every order. (2) You can always customize your deliveries to fit your needs, swapping out products, adding on a new favorite, adjusting the frequency of your orders, or adjusting the product quantities. Your deliveries can be changed, delayed, or canceled at any time. (3) You'll earn rewards points on every autoship order when you sign up for ALOHA Rewards! To keep track of your autoship deliveries, we will always send a reminder email a few days in advance of your next billing date. We simply ask that you make any adjustments or cancellations needed within that window. Unfortunately, after an autoship order is billed, we are unable to cancel or make adjustments.

How do I cancel autoship?+−

You can update or cancel autoship at any time, though we'd be sad to see you go. Log in to your autoship portal, select your upcoming order, click the "more" menu, then click "Cancel" and choose your reason. You can reactivate your autoship whenever you like.

Can I apply a coupon code to my autoship order?+−

Autoship orders are excluded from most promotions. Rewards codes can be applied to autoship orders by logging in to your autoship portal, clicking "more," then clicking "apply discount code." Promotions will specify whether or not they include autoship. Please email care@aloha.com with any questions.

General Questions

I can’t find my scoop! How much protein powder should I have?+−

Never fear — no scoop, no problem. One serving of ALOHA protein powder is roughly equal to five tablespoons.

What is the best way to mix the protein powder?+−

There’s no one way to mix! You can keep it simple, shaking it up with water or your favorite plant-based milk, blend it into a power-up smoothie, or even add it in with your brownie mix for a sneaky health boost!

How should I dispose of ALOHA packaging?+−

Wherever possible we use recyclable materials. Protein bar boxes can be recycled with mixed paper. Our powder canisters are made from post-consumer recycled plastic and can go out with other lightweight plastics. Our protein drinks come in Tetra Pak cartons, which can be flattened and recycled at most facilities, though it's worth checking your local program first.

Wholesale

Does ALOHA offer wholesale (Buy In Bulk) pricing?+−

Yes. For physical brick and mortar businesses only, we offer bulk pricing through our separate wholesale website at Wholesale.Aloha.com. Online-only shops and Amazon resellers are not eligible.

Who can purchase through Wholesale.Aloha.com?+−

Wholesale is available to approved brick and mortar retailers, gyms, studios, health food stores, cafes, and similar physical locations.

How do I create a wholesale account?+−

Go to Wholesale.Aloha.com/pages/register and fill out the wholesale application, or contact us at Wholesale@aloha.com for more info. Applications are typically reviewed within 3 business days, and you’ll receive an email once your account is approved. NOTE: Our wholesale program is exclusively for brick-and-mortar retail locations. Online-only businesses and Amazon resellers are not eligible.

Do you work with wholesale platforms like Faire?+−

Yes! You can shop our full wholesale catalog on Faire at aloha.faire.com and check out with your existing Faire account, with free shipping on your first order and 60-day terms for eligible retailers. If you'd rather work with us directly, apply at wholesale.aloha.com or email wholesale@aloha.com.

NOTE: We are not accepting Amazon resellers, drop shippers or e-commerce wholesale accounts at this time.+−

Online resale is not permitted. ALOHA wholesale is intended only for physical retail locations only.

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